INTRODUCTION
As Şahaneev Tekstil, we take utmost care in protecting and ensuring the privacy of our customers' personal data. This Privacy Policy has been prepared within the framework of the Personal Data Protection Law No. 6698 (KVKK) and relevant legislation, providing information about how your personal data is collected, processed, stored, and protected.
DATA CONTROLLER
Company Name: Şahaneev Tekstil
Field of Activity: Home textile products manufacturing and sales
Contact: Through contact information on our website
COLLECTED PERSONAL DATA
To provide our services, we may collect the following personal data:
Identity Information
- Name, surname
- National ID number (when required for invoicing)
- Date of birth
Contact Information
- Phone number
- Email address
- Address information (delivery and billing address)
Transaction Information
- Order history
- Payment information (credit card details are processed through secure payment systems)
- Return and exchange requests
Technical Information
- IP address
- Browser information
- Cookie data
- Site usage statistics
PURPOSES OF PROCESSING PERSONAL DATA
Your personal data is processed for the following purposes:
- Managing order processes
- Fulfilling product deliveries
- Providing customer services
- Invoice preparation and accounting operations
- Managing return and exchange processes
- Fulfilling legal obligations
- Conducting marketing activities (with explicit consent)
- Customer satisfaction surveys
- Ensuring site security
- Statistical analysis and reporting
LEGAL BASIS
Your personal data is processed based on the following legal grounds:
- Contract Performance: Order and delivery processes
- Legal Obligation: Invoice preparation, accounting records
- Explicit Consent: Marketing communication, special campaign notifications
- Legitimate Interest: Customer service, site security
SHARING OF PERSONAL DATA
Your personal data may be shared with third parties limited to the following situations:
Service Providers
- Cargo companies (for delivery)
- Payment institutions (for secure payment transactions)
- SMS and email service providers
- Cloud storage service companies
Legal Obligations
- Judicial authorities
- Tax office
- Other public institutions and organizations
DATA SECURITY
We take the following measures to ensure the security of your personal data:
- SSL certified encrypted data transmission
- Secure server infrastructure
- Protection systems against unauthorized access
- Regular security updates
- Staff training and confidentiality agreements
COOKIE POLICY
Cookies are used on our website to improve user experience:
Essential Cookies
- Session management
- Security
- Cart operations
Analytics Cookies
- Site usage statistics
- Performance analysis
- User behavior analysis
YOUR RIGHTS
Your rights under KVKK:
- Right to Information: Learning whether your personal data is processed
- Right of Access: Access to your processed personal data
- Right to Rectification: Correction of incorrect or incomplete data
- Right to Erasure: Requesting deletion of your personal data
- Right to Object: Objecting to processing in certain situations
- Data Portability: Transferring your data to another controller
- Automated Decision Making: Objecting to decisions made by automated systems
RETENTION PERIOD
Your personal data is stored for periods determined in accordance with processing purposes and considering legal obligations:
- Customer records: 10 years (due to tax legislation)
- Order information: 10 years
- Communication records: 3 years
- Marketing consents: Until cancelled
CONTACT AND APPLICATION
For questions about our personal data processing activities:
Email: info@sahaneev.com
Address: Güzelbağ, Özlem Sk. No: 6, 07230 - Muratpaşa/Antalya
Application Form: "Personal Data Application Form" on our website
Your applications will be answered within 30 days at the latest.
POLICY UPDATES
This Privacy Policy may be updated when necessary. Important changes will be announced on our website.
Last Update Date: 29.08.2025