1. GENERAL PROVISIONS
1.1 Parties
This contract is concluded between Şahaneev Tekstil (hereinafter referred to as "Company") on one side, and the customer shopping through the website (hereinafter referred to as "Buyer") on the other side.
1.2 Subject
This contract regulates the sales and delivery conditions of products ordered by the Buyer through the Company's website in electronic environment.
1.3 Legal Basis
This contract is regulated within the framework of the Consumer Protection Law No. 6502 and Distance Contracts Regulation provisions.
2. PRODUCT AND SERVICE INFORMATION
2.1 Product Categories
- Sofa covers (Italian Suede, Micro Fabric, Baby Face, Shiny Velvet, Printed Velvet)
- Chair covers (Various fabric types)
- Mattress protectors (Welsoft)
2.2 Product Features
Technical specifications, dimensions, color options, and price information of products are detailed on the website. Product images are reflected as close to reality as possible, however, color differences may occur due to monitor settings.
2.3 Stock Status
Stock status of ordered products is updated instantly. Customers are informed about out-of-stock products.
3. ORDER PROCESS
3.1 Placing Orders
The Buyer initiates the order process by adding products to the cart through the website. When the order is completed, the system automatically sends an order confirmation.
3.2 Order Limits
- General products: Maximum 10-15 pieces
- Different limits may apply for corporate orders
3.3 Custom Size Service
For custom size requests beyond standard sizes, the customer should specify the sofa/chair brand and model through the "Ask Seller" section after ordering.
4. PRICE AND PAYMENT
4.1 Pricing
Prices stated on the website include VAT. Campaign prices are limited to the specified period.
4.2 Payment Methods
- Credit card/bank card
- Wire transfer/EFT
- Cash on delivery (in available regions)
4.3 Invoice
Individual or corporate invoices are issued upon the Buyer's request.
5. DELIVERY
5.1 Delivery Time
Products in stock are shipped the same day. Delivery time varies between 1-5 business days depending on the cargo company and region.
5.2 Delivery Conditions
- Products are sent through contracted cargo companies
- An authorized person must be present at the delivery address
- In case of damage, cargo should not be received and a report should be made
5.3 Shipping Cost
Shipping is free for orders above a certain amount. Detailed information is available on the website.
6. RETURN AND EXCHANGE
6.1 Right of Return
The Buyer can return the product within 15 days from the delivery date without giving any reason.
6.2 Return Conditions
- Product packaging must be unopened
- Product must be unused
- Labels must not be removed
- Custom size products are not accepted for return
6.3 Return Process
Customers requesting returns must first contact customer service. After approval, the product is returned by cargo.
6.4 Refund Amount
The refund amount is returned within 10 business days after the product reaches us, through the same payment method.
7. WARRANTY AND RESPONSIBILITY
7.1 Product Warranty
Products with manufacturing defects are replaced or returned free of charge.
7.2 Quality Guarantee
Our products are manufactured to specified quality standards:
- Fade-resistant, shrink-resistant
- No pilling
- No color bleeding
7.3 Liability Limitation
The Company is not responsible for damages that may occur if the product is not used for its intended purpose.
8. CUSTOMER SERVICES
8.1 Communication Channels
- Message system through website
- Phone
- Live support (when available)
8.2 Customer Satisfaction
100% customer satisfaction is targeted, and all complaints and suggestions are evaluated.
9. INTELLECTUAL PROPERTY RIGHTS
All content, visuals, texts, and designs on the website belong to Şahaneev Tekstil. Unauthorized use is prohibited.
10. SPECIAL SITUATIONS
10.1 Force Majeure
The Company cannot be held responsible for delays caused by force majeure events such as natural disasters, war, strikes, etc.
10.2 Stock Depletion
If the product is not in stock after the order is placed, the customer is informed and the order is cancelled.
11. DISPUTE RESOLUTION
11.1 Complaints and Objections
The Buyer can apply to Consumer Arbitration Committees and Consumer Courts regarding complaints about the purchased product/service.
11.2 Competent Court
Courts of the Republic of Turkey are competent for disputes arising from this contract.
12. EFFECTIVENESS
These terms and conditions come into effect at the moment of placing an order and are binding for the parties.
Last Update Date: 29.08.2025